Testimonials

At Riley we take great pride in delivering high quality products.

We know our customers expectations are high, and so they should be when purchasing from such a world reknowned brand. 

Below are some testimonials and letters of thanks from some of our satisfied customers:

---------------------------------

Tuesday 31th January 2017
Morning Sharon
 
I was anxious and really looking forward to the day the fitter would land in Cyprus and put together my new Renaissance snooker table. I had already watched some videos of table installations to prepare myself for the experience but did not expect it to be so seamless and smooth, thanks to Matthew Bailey!

His flight into Pafos landed a bit early so he had to wait a little bit before I picked him up but despite the fact that his day had already started at 0300 in the morning (drive from Wales into Luton airport and 4.5 hour flight into Cyprus), he wanted to go straight to my place so he could start work. It took him about a couple of hours to reach the point where the slates were sitting on the table. I was impressed with myself we could actually lift them and slide them to their position! He wanted to keep them there for the night to “settle “before leveling the table on the next day.

It took him from 0900am in the morning to 2.30pm to finish an excellent work and have the table ready for a frame between us! I believe the first table RILEY installed in Cyprus! Matthew looked really experienced despite his young age. He never struggled with anything; did a splendid job with attention to detail, especially the leveling of the table and fitting of the cloth which are crucial. Explaining all the way what he was doing and why and answering calmly all my questions with a smile.

He loves his job and it shows in the quality of his work. Very polite and tactful too. Very professional!

So we finished the day with a nice dinner in the old town of Nicosia enjoying a very tasty local souvlaki with a local KEO beer and had the chance to show him around the town.

Overall, a couple of days to remember. Great experience. Riley and Matthew made it much easier than I thought. Thank you.

 

George Souroullas

Nicosia, Cyprus

 

---------------------------------

Thursday 8th August 2016
Morning Tom
 
Just a quick email to thank you for sorting my snooker table out for me, from the first conversation with you it was
straight forward and easy to sort out. The fitting team were first class as well, they were on time, polite and made a great
Job installing the table and left the site clean and tidy, once again thanks to you and your team.  
 
Regards
Lee 
 
Devon

---------------------------------

Wednesday 23rd March 2016
Dear Sharon,
 
Thank you so much for your fantastic service. Ordering the pool table through you at Riley was a real pleasure. 
 
I couldn't be happier with everything. The table looks great. Diego did a great job installing it and was also a very nice man.
 
Have a great Easter holiday and thank you again for making this a wonderful customer experience.
 
Kind regards and happy easter greetings,
 
Carsten 
Mallorca

---------------------------------

Thursday 11th February 2016
Andrew,
BRILLIANT !
Wonderful job very impressively & professionally accomplished in three hours.
Many thanks for your superb service.
Best wishes,
Paul

---------------------------------

Monday 21st September 2015

Dear Sharon,
 
I just want to thank everyone at Riley for the wonderful table installed last weekend.  You have made a lifelong dream a reality for me.
 
Leighton was clearly excellent at what he does and managed to install the table in less than a day, even with my constant questioning about what he was doing.  It was great having him stay with us too - so good that he has an open invite if he ever fancies a holiday in the Cayman Islands.  As an added bonus, he got my wife into watching rugby, which means its a lot easier for me to watch it nowadays.  Thanks Leighton - it was awesome meeting you - you have the best job in the world and are the best at it!
 
Totally professional service from order to delivery.
 
Thank you Riley, and Sharon and Leighton in particular!

Sincerely,
 
Gary Butler
Cayman Islands

---------------------------------

Friday 31st July 2015
Good morning Tom,
 
I just wanted to say a very big thank you for all your help in advising us on the purchase of the 9' Riley Club Snooker Table.
 
We are absolutely delighted with our new table.
 
May I also pass on our thanks and appreciation to Matthew and Kieran who arrived promptly (early in fact!) on Wednesday morning and were an excellent and efficient pair - they explained everything,  were a pleasure to chat to about the table and nothing was too much bother and they cleaned up immaculately afterwards. 
 
Everyone here is extremely complementary about how excellent the table looks and plays!
 
Thank you once again for all your help and advice.
 
With kind regards.
 
David Sherwin

---------------------------------

Thursday 30th April 2015

From the moment Sharon at BCE got involved the whole process ran as smooth as silk. It’s a difficult thing getting 3,000 lb of snooker table anywhere (never mind to a foreign country) but that’s what BCE did. Leighton was a complete professional and took every opportunity to ensure the work was completed to the highest standard. I’d recommend them to anyone.”
 
Best,
Neil Hornsby
Cincinnati, USA

---------------------------------

Tuesday 16th December 2014

 

Dear Sharon,

Leighton has been amazing in every respect. Putting the table together was a fascinating experience. I did all the work and Leighton supervised - just kidding! He certainly knows what he is doing and despite my interference we were up and running after about 7 hours' work on Sunday. Leighton explained every step and allowed me to help which was a great pleasure for me.

I could not believe how much carefully wrapped stuff came out of those little boxes; it was like "Christmas come early"! And then "them slates" - took four guys to lift each one!

It has been wonderful having Leighton stay with us. He is an artisan and a gentleman. He didn't complain once about the food or being forced to play with family members!

In any event Sharon, I am so very pleased that I chose Riley for this little adventure. You guys have been absolutely fantastic; knowledgeable about overseas deliveries and totally professional throughout the entire process.

The table speaks for itself. It is a beautiful piece of furniture and a defining addition to "the Man Cave". I'm happy simply looking at it never mind playing on it. Having taken part in the installation process (albeit as a bit of a bystander) I have great peace of mind knowing that it's design, its component parts and its installation are all of the highest quality.

I've waited 54 years to be able to do this and it has all been worthwhile. You have "one very happy camper" in The Bahamas. Whenever I have the opportunity to do so I will recommend Riley to the "Nth degree".

Merry Christmas and a very happy New Year,

Kindest regards

 

Oliver

Nassau, Bahamas

---------------------------------

Thursday 25th July 2014

Hi Tom,
‘My table was delivered and fitted today and I am delighted with it, I've never played on a table as good as this both in the playing sense and in the aesthetic sense. 
Both the delivery guys and the fitters were faultless. 
The fitters in particular were diligent and seemed to take a strong pride in their work.  It’s great to see employees as engaged with the company as this and as proud of the product.’
Best regards
John
---------------------------------

Thursday 18th July 2013

Hello Tom,
 
The table has been installed by Mr Bailey.


It is absolutely magnificient and Mr. Bailey did a wonderful job and was kind enough to explain all I wanted to know about snooker tables.

The feel of the table is perfect. 

I find the transition from my 9 feet table to the new table difficult but fun and challenging.
 
Thanks to you, Mr Bailey and everyone at Riley for a great job.
 
 
Best regards,
 
Jean St-Louis, MD.

---------------------------------

Wednesday 13th November 2013

Dear Tom,

Would just like to say thank you for the way in which the problem with my slates has been dealt with. The reason for purchasing the table new through a UK based company with a long tradition was to ensure quality, and the way in which my situation has been handled has reinforced that decision. Many companies are quick to take orders, but they can be equally quick in running when they need to deal with faults, the professionalism showed in dealing with this has been first class.

Many thanks

Calvin Lucock

Calvin.Lucock@holidayclubresorts.com

Gran Canaria

---------------------------------

Monday 17th February 2014

Hi Tom

 
Overall I was very pleased with the service. The purchase process went well, without hiccups. The table arrived at the right time on the right day, which was very important to me. The installers (graham and Stuart, if I recall correctly) were polite, efficient and conscientious, and clearly took a pride in their work. They also came back afterwards to rebalance the table after a little settling of the floor.  And finally, I am of course delighted with the product!

 
I trust that this helps. 

 
Kind Regards
Richard Denny
---------------------------------
BCE (Distributors) Limited (c) 2012 All rights reserved | Designed by Richard Crocker | Developed and hosted by Core Design Communications Ltd.