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TESTIMONIALS

At Riley we take great pride in delivering high quality products.

We know our customers expectations are high, and so they should be when purchasing from such a world renowned brand. 

Below are some testimonials and letters of thanks from some of our satisfied customers:

Riley Aristocrat

A stunning centerpiece in the lodge.

I was introduced to snooker on a 10’ table at a pizza place in a small town in northern Missouri over 25 years ago and have dreamed of owning a table for years, but we've never had a large enough room.  

 

In January we purchased a lodge on a property in east Texas (Bell & Brook Ranch), and finally had space for a table.  After much research I decided on the Aristocrat, and from the initial contact on, you and the Riley team were flawless in communication and working out the many details of the order and overseas delivery.

The crates got some rough treatment here, but everything was well-packed and intact.  Matthew is an expert and built the table exactly as planned, and in short order we were ready for a frame.  The inaugural frame was with my wife.  Matthew and I played about 25 frames over a couple of days and had a grand time.

The table is nothing short of magnificent, and everyone who walks in the door is amazed, as it is the prominent feature in the center of the main room.

 

 It plays wonderfully.  

 

A tip of the cap to you all for a job well done.  

 

Cheers,

 

Kevin

Texas, USA

October 16, 2019

Riley Renaissance

All the quality you expect, is there.

Dear Sharon,

 

First of all, about the table, all the quality you expect, is there. 

The quality of the woods, the finishings, everything amazing, we clearly see where the money is and, I can say, its worth’s every penny.

There is a feeling that it will last for decades.

But for many qualities that the product has, nothing would be possible without the people behind the companies.

For that reason, I would like to express my gratitude to you Sharon in particular for your professionalism and the way you coordinate all the process. I felt from the beginning that all the buying process would be easy, effortless and without surprises. And so it was.

 

Another word in particular must be to Matthew, that revealed amazing skills and always in good mood. 

I must say I’m impressed with the way he done all the job, taking care of everything always with a smile.

 

Then, the table was ready. Everything perfect.

Thanks Matthew !!!

 

If in my life I’ll buy a second table for sure I’ll know where to go. Thank you all for everything. 

 

Nice job with great people!!!

 

With kind regards,

Luis

Portugal

March 27, 2019

Riley Club

Looks and play fantastic

Dear Richard,

 

Just wanted to say how delighted I am with my table, it looks and play fantastic.

 

Please thank your installation guys, who were both professional and courteous.

 

Again many thanks 

 

All the best  

 

Martin

UK

August 27, 2018

Riley Club

Looks and play fantastic

Hi Richard

 

We are very pleased with the table which was delivered on time and assembled very professionally by your team

 

They were very patient, in ensuring that the table was positioned exactly in line with the windows and the fireplace. 

 

Despite a slightly uneven stone floor, the guys levelled the table perfectly and it plays very well.

 

It is a lovely piece of furniture, which matches the ambience of the room. The whole family are looking forward to learning to play.

Regards 

Philip

UK

September 26, 2018

Riley Renaissance

A beautiful piece of furniture

"Thanks for the follow up call Sharon.

 

The table is all that I hoped it would be. It brings the new snooker room to life and is a beautiful piece of furniture even when not being used.

Leighton is a wonderful representative of your company. He had the table assembled in just a few hours even with me talking at him the whole time. The balls roll straight and true.

So yes I am completely happy with the product and process and would be happy to recommend buying a Riley table to anyone."

Regards

Shawn

Florida, USA

August 07, 2018

Riley Club

Proper customer service

“Riley were an absolute pleasure to deal with from start to finish – proper customer service which is so rare these days.. 

In placing my order with Richard, the order process was made as easy and helpful as possible ensuring everything was covered and no questions were too much trouble to answer. 

The delivery went equally smoothly, the team arrived right on time and were as friendly, considerate and professional as anyone could possibly expect.

Installation was also incredibly efficient, and they went to great pains to ensure the table was set up exactly as required and perfectly finished, and to fully clean up after themselves.

I could not fault the service and am more importantly extremely happy to have a pristine new snooker table installed!!

Phil

UK

July 31, 2018

Riley Club

Delighted

I would like thank you for making the whole process of ordering the table and getting it installed from start to finish, a very smooth and stress free one for me.

 

I am delighted with the table.

May 30, 2018

Riley Club

Great Service

Ordered a snooker table from the Riley website, i got in contact with the lovely Sharon, she guided me perfectly through the process from ordering till delivery and installement. Also the 2 guys that installed my table were very friendly and professional by giving me advice how to maintain my table.


I had a faulty rest, but it got replaced without any problems, after sales service was great.

 

So i would definitely  recommend to buy a table at Riley.com. Regards a very happy customer from Belgium.

Regards

Andy

BELGIUM

May 17, 2018

Riley Club

The table looks magnificent and it plays extremely well.

Dear Richard,

I thought that I would drop you a line to provide some feedback following my purchase of my new snooker table, with which I am delighted.

 

The whole experience from my first phone call to you and your company was extremely satisfying.  The table looks magnificent and it plays extremely well.  Riley’s organisation and communication from start to finish was excellent and your company were extremely accommodating with the installation.  I would also like to add that the installation team were polite, friendly and highly skilled.

 

Please pass on my thanks to your great team at Riley.


Best regards

Mervyn

UK

April 19, 2018

Riley Renaissance

"I have no hesitation whatsoever in recommending Riley to friends. The quality and workmanship is A+"

Hi Sharon,

Sorry for the silence since Matthew was here last month due to my business trips overseas. I would like to say thank you for sending Matthew and a big thank you to Matthew for doing such a brilliant job with the installation.

 

It couldn’t have been easy for him after a 12 hour plane journey, arriving here in Japan at 6:30 in the morning and then going straight to the job and working until the table was finished that day. Matthew is a true professional and a credit to represent Riley snooker, well done Matt and remember your always invited for another BBQ anytime your down this way.

I have no hesitation whatsoever in recommending Riley to friends. The quality and workmanship is A+ and I look forward to many years pleasure playing snooker here in Japan with my friends.

 

Thanks again to you all.

 


Best regards

Neil

JAPAN

March 25, 2018

Riley Club

"It is a beautiful piece of furniture as well as playing like a dream"

My husband and I have nothing but praise for the sales and installation teams at Riley England.  Their customer service is second to none.  Richard Crocker patiently answered all our questions about room sizes, tables and features in a timely fashion.  

 

Communication by e-mail and phone was easy, as was the payment and ordering procedure. The two Welsh gentlemen who installed the table were courteous and able to work both diligently and at speed.  My husband was away at the time, and the guys did not mind explaining each step of the process as I clicked away with the camera so as to create a blog.  You could tell they took great pride in their work and in the brand they represented.  I especially loved seeing the machine cut slate laid in place and, before the felt was laid down, filler applied to even the smallest nick to ensure that nothing affected the roll of the ball.  I was fascinated to learn that all installations, whether private, public or for championships, are completed with such attention to detail.  

 

We are over the moon with our 4.5 x 9 foot black mahogany club table.  It is a beautiful piece of furniture as well as playing like a dream and we look forward to honing our skills on it over years to come.

 

Thank you again for all your help.  We now just need to continue to practice - weeks on and we are still coming to grips with the difference in felt, ball size and pocket size!

 

Kind regards,

Cynthia

UK

February 23, 2018

Riley Grand

"The finished table looks fabulous and we are simply delighted with it."

Sharon,

 

I wanted to thank you and the team at Riley for providing such outstanding service. I have to admit that I was a little nervous having a full size table shipped from the UK to Virginia but you made the logistics so very easy and Leighton also did a magnificent job of installation. The finished table looks fabulous and we are simply delighted with it.

 

You have been wonderful to work with and I have no hesitation in recommending Riley to any potential buyer.

 

With sincere thanks,

 

Mike

Virginia, USA

February 23, 2018

Sharing Experiences.

Hi Sharon

 

"Nostalgia played a big part in my decision to incorporate the design of a snooker room into our new house - my Dad and I enjoyed playing snooker together when I was a youngster, and I wanted to share that same experience with my own son.

 

Having made the decision to have a full size snooker table, the follow-on choice of a Riley table was quite simple. Of course the technical aspects of the table construction needed to be right, but the aesthetics of such a large statement piece of furniture in our new home also mattered. My expectations were high, but the reality is even better. The beauty of the wood in our table and the way it interacts with its surrounds are exactly what I hoped for. Not only that, but my experience of dealing with the team at Riley was first-class and while I initially wondered how a UK company was going to work out how to install our table in Australia, the process was surprisingly smooth from start to finish.

 

Having said all that, clearly my eyes were much better when I was younger than they are now, and those long shots are challenging. I'd better practice some more to make sure my son doesn't beat me too easily."

 

Chris

Australia

January 17, 2018

"A Great Piece Of Kit!"

Hi Tom

 

The table was delivered on time, set up by a great bunch of guys and we are loving the use of it. 

 

If one of my young kids becomes a future world champion we will quote Riley as being the start of the journey if not we will enjoy the journey anyway on a great piece of kit.

 

Many thanks for your time in this matter.

 

Regards

 

Metin

UK

September 25, 2017

"I’m delighted with the table."

Hi Tom,

 

Just a quick note to say I’m delighted with the table.  

 

The installation went really smoothly and your fitting team were very patient in answering all my questions as the table was put together.

 

I'm really enjoying playing on it and it fits the room perfectly in both size and style.  

 

Thanks for all the support though the sales process.

 

Chris

UK

August 16, 2017

"I have been very impressed with your customer service at every level."

Hi Tom,

 

Firstly, many thanks for your email and apologies for the rather late reply. 

 

I am exceptionally pleased with my snooker table, which was expertly put together and organised by your dedicated team. I've attached some photographs of it in place which shows what a fantastic addition to the room it really is. To be honest I know that the delivery of the snooker table was not as straight forward as it might have been with your other installations but all problems were overcome quickly throughout the process! Thank you so much for all of your help from my initial query right through to the final product - I have been very impressed with your customer service at every level.

Many thanks for your help as always

Kind Regards

Adam

UK

July 31, 2017

"They couldn't have been more helpful, friendly and professional. A first class service."

Hi Tom, 

 

The guys were amazing, and it looks unbelievable. They couldn’t have been more helpful, friendly and professional. First class service, it really was. So much so that I’d really like to send them both a thank you bottle of something special – where can I send that?

 

Thanks very much to you as well. Hugely appreciated.

 

I’ll be recommending you guys to everyone!

 

Have a great weekend,

 

Shaun.

UK

April 21, 2017

"Overall, a couple of days to remember. Great experience."

Morning Sharon

 

I was anxious and really looking forward to the day the fitter would land in Cyprus and put together my new Renaissance snooker table. I had already watched some videos of table installations to prepare myself for the experience but did not expect it to be so seamless and smooth, thanks to Matthew Bailey!

His flight into Pafos landed a bit early so he had to wait a little bit before I picked him up but despite the fact that his day had already started at 0300 in the morning (drive from Wales into Luton airport and 4.5 hour flight into Cyprus), he wanted to go straight to my place so he could start work. It took him about a couple of hours to reach the point where the slates were sitting on the table. I was impressed with myself we could actually lift them and slide them to their position! He wanted to keep them there for the night to “settle “before leveling the table on the next day.

It took him from 0900am in the morning to 2.30pm to finish an excellent work and have the table ready for a frame between us! I believe the first table RILEY installed in Cyprus! Matthew looked really experienced despite his young age. He never struggled with anything; did a splendid job with attention to detail, especially the leveling of the table and fitting of the cloth which are crucial. Explaining all the way what he was doing and why and answering calmly all my questions with a smile.

He loves his job and it shows in the quality of his work. Very polite and tactful too. Very professional!

So we finished the day with a nice dinner in the old town of Nicosia enjoying a very tasty local souvlaki with a local KEO beer and had the chance to show him around the town.

Overall, a couple of days to remember. Great experience. Riley and Matthew made it much easier than I thought. Thank you.

 

George Souroullas

Nicosia, Cyprus

January 31, 2017

"The fitting team were first class too!"

Morning Tom

 

Just a quick email to thank you for sorting my snooker table out for me, from the first conversation with you it was straight forward and easy to sort out. The fitting team were first class as well, they were on time, polite and made a great Job installing the table and left the site clean and tidy, once again thanks to you and your team.  

 

Regards

Lee 

 

Devon

August 07, 2016

"Fantastic service"

Dear Sharon,

 

Thank you so much for your fantastic service. Ordering the pool table through you at Riley was a real pleasure. 

 

I couldn't be happier with everything. The table looks great. Diego did a great job installing it and was also a very nice man.

 

Have a great Easter holiday and thank you again for making this a wonderful customer experience.

 

Kind regards and happy easter greetings,

 

Carsten 

Mallorca

March 23, 2016

"BRILLIANT!"

Andrew,

BRILLIANT !

Wonderful job very impressively & professionally accomplished in three hours.

Many thanks for your superb service.

Best wishes,

Paul

February 11, 2016

"The whole process ran as smooth as silk."

From the moment Sharon at BCE got involved the whole process ran as smooth as silk. It’s a difficult thing getting 3,000 lb of snooker table anywhere (never mind to a foreign country) but that’s what BCE did. Leighton was a complete professional and took every opportunity to ensure the work was completed to the highest standard. I’d recommend them to anyone.”

April 29, 2016

"You have made a lifelong dream a reality for me."

Dear Sharon,
 
I just want to thank everyone at Riley for the wonderful table installed last weekend.  You have made a lifelong dream a reality for me.
 
Leighton was clearly excellent at what he does and managed to install the table in less than a day, even with my constant questioning about what he was doing.  It was great having him stay with us too - so good that he has an open invite if he ever fancies a holiday in the Cayman Islands.  As an added bonus, he got my wife into watching rugby, which means its a lot easier for me to watch it nowadays.  Thanks Leighton - it was awesome meeting you - you have the best job in the world and are the best at it!
 
Totally professional service from order to delivery.
 
Thank you Riley, and Sharon and Leighton in particular!

Sincerely,
 
Gary Butler
Cayman Islands

July 30, 2015

"We are absolutely delighted with our new table."

Good morning Tom,

 

I just wanted to say a very big thank you for all your help in advising us on the purchase of the 9' Riley Club Snooker Table.

 

We are absolutely delighted with our new table.

 

May I also pass on our thanks and appreciation to Matthew and Kieran who arrived promptly (early in fact!) on Wednesday morning and were an excellent and efficient pair - they explained everything,  were a pleasure to chat to about the table and nothing was too much bother and they cleaned up immaculately afterwards. 

 

Everyone here is extremely complementary about how excellent the table looks and plays!

 

Thank you once again for all your help and advice.

 

With kind regards.

 

David Sherwin

July 30, 2015

"You guys have been absolutely fantastic!"

Dear Sharon,

Leighton has been amazing in every respect. Putting the table together was a fascinating experience. I did all the work and Leighton supervised - just kidding! He certainly knows what he is doing and despite my interference we were up and running after about 7 hours' work on Sunday. Leighton explained every step and allowed me to help which was a great pleasure for me.

I could not believe how much carefully wrapped stuff came out of those little boxes; it was like "Christmas come early"! And then "them slates" - took four guys to lift each one!

It has been wonderful having Leighton stay with us. He is an artisan and a gentleman. He didn't complain once about the food or being forced to play with family members!

In any event Sharon, I am so very pleased that I chose Riley for this little adventure. You guys have been absolutely fantastic; knowledgeable about overseas deliveries and totally professional throughout the entire process.

The table speaks for itself. It is a beautiful piece of furniture and a defining addition to "the Man Cave". I'm happy simply looking at it never mind playing on it. Having taken part in the installation process (albeit as a bit of a bystander) I have great peace of mind knowing that it's design, its component parts and its installation are all of the highest quality.

I've waited 54 years to be able to do this and it has all been worthwhile. You have "one very happy camper" in The Bahamas. Whenever I have the opportunity to do so I will recommend Riley to the "Nth degree".

Merry Christmas and a very happy New Year,

Kindest regards

 

Oliver

Nassau, Bahamas

December 16, 2014

"Delivery guys and the fitters were faultless"

Hi Tom,

‘My table was delivered and fitted today and I am delighted with it, I've never played on a table as good as this both in the playing sense and in the aesthetic sense. 

Both the delivery guys and the fitters were faultless. 

The fitters in particular were diligent and seemed to take a strong pride in their work.  It’s great to see employees as engaged with the company as this and as proud of the product.’

Best regards

John

July 24, 2014

"Very pleased with overall service & process"

Hi Tom

Overall I was very pleased with the service. The purchase process went well, without hiccups. The table arrived at the right time on the right day, which was very important to me. The installers (graham and Stuart, if I recall correctly) were polite, efficient and conscientious, and clearly took a pride in their work. They also came back afterwards to rebalance the table after a little settling of the floor.  And finally, I am of course delighted with the product!

Kind Regards

Richard Denny

February 17, 2014

"UK company with a long tradition of quality"

Dear Tom,

Would just like to say thank you for the way in which the problem with my slates has been dealt with. The reason for purchasing the table new through a UK based company with a long tradition was to ensure quality, and the way in which my situation has been handled has reinforced that decision. Many companies are quick to take orders, but they can be equally quick in running when they need to deal with faults, the professionalism showed in dealing with this has been first class.

Many thanks

 

Calvin Lucock

Gran Canaria

November 13, 2013

"The feel of the table is perfect."

Hello Tom,
 
The table has been installed by Mr Bailey.


It is absolutely magnificient and Mr. Bailey did a wonderful job and was kind enough to explain all I wanted to know about snooker tables.

The feel of the table is perfect. 

I find the transition from my 9 feet table to the new table difficult but fun and challenging.
 
Thanks to you, Mr Bailey and everyone at Riley for a great job.
 
 
Best regards,
 
Jean St-Louis, MD.

July 17, 2013

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