TESTIMONIALS

"Thank you for the stunning pool table that was installed today.

It is a masterpiece and we love it!

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Thanks again for fulfilling our dream!"

"Just a short note to say that we are totally delighted with the really beautiful 10ft Riley Aristocrat table. It is absolutely superb and already being thoroughly enjoyed.

The install team were first class and I wanted to thank you and your colleagues for all of your great work, creating such a beautiful table and for the superb organisational support. Thank you. 

All the best going forward."

"I wanted to send a note to thank you, Andrew, Matthew and everyone at Riley/BCE for fulfilling a dream for me.

Even though getting the table to my house was a frustrating process, it's a pleasure to finally see it there. 

You all played a huge part in making that happen so I'm very grateful to all at your company. 

In closing, Matthew Bailey.  He is a credit to your company and I feel very fortunate that he came all this way to install the table. 

He was professional,  courteous and just a very easy going genuine person. 

Once again thank you to each and every person at Riley for making this happen. "

"I just wanted to say a big thank you for everything you did to make the snooker table transition so successful yesterday.

The guys who came to install it were absolutely superb. They were very accommodating and respectful to the property. They were also positive, friendly and professional. It could not have gone better.

Thank you for keeping me so well informed throughout the process and for making everything so simple.

All the very best for your continued success and that of Riley."

"I cannot praise the Riley team enough.  From my initial enquiry to delivery they were superb. 

I was kept up to date throughout the process and my table even arrived earlier than expected. 

The communication and administration was first class. 

The table fitters were professional, hard working and highly competent. 

They worked solidly from the time of their arrival until the table was ready to play on. 

Most importantly the table is playing like a dream.

" Really delighted with our Riley snooker table. 

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The purchase, delivery and installation were all perfect !

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The table looks great and separates itself from the competition by its supreme build quality and finish. 

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Communication with Sharon and colleagues at Riley was always clear and helpful. 

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Would recommend to anybody interested in getting a snooker table at home. "

"Just wanted to let you know how pleased I am with the table.

The guys did a great job and it's everything I hoped it would be.

It's so nice to be playing on a proper table after so many years of using my old 7ft wooden one."

"The service from start to end has been excellent, Richard assisted with the size and design of my bespoke room and accommodated my specific delivery date.

Matthew and his colleague arrived early and knew exactly where they were going from the site information I had sent them in advance.

A truly exceptional service throughout and a fantastic product supplied with all of the accessories.

It is good to see that Riley a long established UK company provides the very best UK manufactured product and service."

"Many thanks for the quality table.

Just wanted to say the two lads that you sent were amazing, very polite and just got the job done."

"Your fitters have done an amazing job, the Table looks absolutely stunning.

Your service has been exceptional thank you so much."

"The installation went very well, I was very impressed with the two installers who were extremely professional, knowledgeable and friendly.

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The table is very, very nice, I am extremely happy with it."

" I'd just like to thank you to you and to the two lads who installed my snooker table today. 

From the start of the process to the installation today has been nothing short of a professional and a brilliant service.

Many an hour will be spent on the beautiful table, I couldn't be happier.

Once again, thank you very much and please pass on my regards to the lads for their expertise when installing it. It plays like a dream.

Thanks and all the best."

"Your guys did a fantastic job yesterday, nice blokes.

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Games room is a work in progress, but now that priority#1 has been addressed, I can relax a bit and enjoy it!

Thanks and all the best."

"Absolutely delighted with the table, thank youWe have had a couple of days with our snooker table and could not be happier.

The fitters were amazing guys and managed to complete the table so quick even after an 8 hour drive to our house.

So a massive thank you to you and all the Riley staff. very much for your efforts in making it happen.

It looks superb."

"Absolutely delighted with the table, thank you very much for your efforts in making it happen. It looks superb."

"Just wanted to confirm once again that we are absolutely delighted with our Riley Table. The whole process from the initial discussions with yourself, the support on design specification, construction, help on pre installation questions etc through to installation & operation.

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Our special thanks to the installers Matthew and Ian who were so friendly, courteous, professional, supporting and skillful.

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The table itself is fantastic and absolutely epitomises the great Riley Brand. We love it and we are really getting the return on our investment. Worth every penny! 

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To sum up the service and products from Riley they have been truly exceptional and for that a big big thank you to you all.

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I have attached a few photos of the Table in situ and in use.

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Wishing you and the Riley Team all the very best for the future."

"Just to say how absolutely thrilled we are with our Pool Table which we received yesterday!

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Even though, with your kind assistance & experience, we had done our homework, the size & style, the mahogany wood & the tan cloth, with the brass hardware & the cream pockets….. well, it has just massively, “in the flesh”, with how it fits into & coordinates with the room, passed even our very best expectations – it’s totally brilliant! – thank you so much!

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It has been a pleasure doing business with yourself & your Company, & indeed Matthew & Jonathan who installed the table yesterday were also superb & a credit to you – they also couldn’t have been more careful & helpful.

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It was none stop pool yesterday, & again today, & I attach some photos of a delighted & happy family!

A very quick last point for down the line please. If the break line & black ball spot markers fade on the cloth a bit, do you just use the likes of an appropriate black permanent marker pen to bring them back to life if needed?

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Once again many thanks indeed for a totally fantastic Pool Table!"

Good Morning Richard,

I would like to thank you and your team for your service for the snooker table from start to finish.

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The snooker table looks and plays superbly and is better than I imagined.

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Thank you once again,

Hardev

UK

"Hi Richard,

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I am very pleased with the table which was delivered on time. The installation was executed by your two installers who were very professional, courteous and exacting. The whole process from start to finish by Riley was professional.

Many thanks for your help and answering all my questions prior to ordering and the superb installation"

Hi Sharon,

I just dropped Matthew at the airport. What a great guy.

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He did an excellent job and I am very happy with the table.

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The whole experience with Riley has been wonderful.

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Sadly I haven’t made a century break yet.  Lol

Hi Sharon

I am very pleased with my purchase of my Riley Aristocrat table. It has exceeded my expectations. Hats off to the people who crafted this fine table. It is absolutely beautiful.

I can't say enough about Gerard. He was/is great. He is a fine example of the people that work there and one of the nicest people I've ever met. I hope I didn't bore him with my many questions.

As to you Sharon, you are an angel! Thanks for being so patient with me. Gerard missing his flight was no big deal to me. I would have picked him up no matter what time his flight arrived.

I have shared photos of my table with friends, co-workers, and family and they are all in awe of it.

Magnificent, to say the least. I will enjoy many years of playing on it.

Once again, thanks!!

I got a Riley snooker table installed in November of 2019 in my place of business in Toronto Canada .

From the initiation of the order till the completion of the installation we received excellent service from Riley team. It was a pleasure for all of us to meet Mr. David Douglas who was highly professional and did an incredible job.

Even though we still miss a lot of easy shots but we are very excited to play on this amazing snooker table!

I was introduced to snooker on a 10’ table at a pizza place in a small town in northern Missouri over 25 years ago and have dreamed of owning a table for years, but we've never had a large enough room.  

In January we purchased a lodge on a property in east Texas (Bell & Brook Ranch), and finally had space for a table.  After much research I decided on the Aristocrat, and from the initial contact on, you and the Riley team were flawless in communication and working out the many details of the order and overseas delivery.

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The crates got some rough treatment here, but everything was well-packed and intact.  Matthew is an expert and built the table exactly as planned, and in short order we were ready for a frame.  The inaugural frame was with my wife.  Matthew and I played about 25 frames over a couple of days and had a grand time.

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The table is nothing short of magnificent, and everyone who walks in the door is amazed, as it is the prominent feature in the center of the main room.

 It plays wonderfully.  

A tip of the cap to you all for a job well done.

Dear Sharon,

First of all, about the table, all the quality you expect, is there. 

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The quality of the woods, the finishings, everything amazing, we clearly see where the money is and, I can say, its worth’s every penny.

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There is a feeling that it will last for decades.

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But for many qualities that the product has, nothing would be possible without the people behind the companies.

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For that reason, I would like to express my gratitude to you Sharon in particular for your professionalism and the way you coordinate all the process. I felt from the beginning that all the buying process would be easy, effortless and without surprises. And so it was.

Another word in particular must be to Matthew, that revealed amazing skills and always in good mood. 

I must say I’m impressed with the way he done all the job, taking care of everything always with a smile.

Then, the table was ready. Everything perfect.

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Thanks Matthew !!!

If in my life I’ll buy a second table for sure I’ll know where to go. Thank you all for everything. 

Nice job with great people!!!

Hi Richard

We are very pleased with the table which was delivered on time and assembled very professionally by your team

They were very patient, in ensuring that the table was positioned exactly in line with the windows and the fireplace. 

Despite a slightly uneven stone floor, the guys levelled the table perfectly and it plays very well.

It is a lovely piece of furniture, which matches the ambience of the room. The whole family are looking forward to learning to play.

Dear Richard,

Just wanted to say how delighted I am with my table, it looks and play fantastic.

Please thank your installation guys, who were both professional and courteous.

Again many thanks 

All the best

Thanks for the follow up call Sharon.

The table is all that I hoped it would be. It brings the new snooker room to life and is a beautiful piece of furniture even when not being used.

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Leighton is a wonderful representative of your company. He had the table assembled in just a few hours even with me talking at him the whole time. The balls roll straight and true.

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So yes I am completely happy with the product and process and would be happy to recommend buying a Riley table to anyone.

Riley were an absolute pleasure to deal with from start to finish – proper customer service which is so rare these days.. 

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In placing my order with Richard, the order process was made as easy and helpful as possible ensuring everything was covered and no questions were too much trouble to answer. 

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The delivery went equally smoothly, the team arrived right on time and were as friendly, considerate and professional as anyone could possibly expect.

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Installation was also incredibly efficient, and they went to great pains to ensure the table was set up exactly as required and perfectly finished, and to fully clean up after themselves.

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I could not fault the service and am more importantly extremely happy to have a pristine new snooker table installed!!

Ordered a snooker table from the Riley website, i got in contact with the lovely Sharon, she guided me perfectly through the process from ordering till delivery and installement. Also the 2 guys that installed my table were very friendly and professional by giving me advice how to maintain my table.

I had a faulty rest, but it got replaced without any problems, after sales service was great.

So i would definitely  recommend to buy a table at Riley.com. Regards a very happy customer from Belgium.

I thought that I would drop you a line to provide some feedback following my purchase of my new snooker table, with which I am delighted.

The whole experience from my first phone call to you and your company was extremely satisfying.  The table looks magnificent and it plays extremely well.  Riley’s organisation and communication from start to finish was excellent and your company were extremely accommodating with the installation.  I would also like to add that the installation team were polite, friendly and highly skilled.

Please pass on my thanks to your great team at Riley.

Sorry for the silence since Matthew was here last month due to my business trips overseas. I would like to say thank you for sending Matthew and a big thank you to Matthew for doing such a brilliant job with the installation.

It couldn’t have been easy for him after a 12 hour plane journey, arriving here in Japan at 6:30 in the morning and then going straight to the job and working until the table was finished that day. Matthew is a true professional and a credit to represent Riley snooker, well done Matt and remember your always invited for another BBQ anytime your down this way.

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I have no hesitation whatsoever in recommending Riley to friends. The quality and workmanship is A+ and I look forward to many years pleasure playing snooker here in Japan with my friends.

Thanks again to you all.

My husband and I have nothing but praise for the sales and installation teams at Riley England.  Their customer service is second to none.  Richard Crocker patiently answered all our questions about room sizes, tables and features in a timely fashion.  

Communication by e-mail and phone was easy, as was the payment and ordering procedure. The two Welsh gentlemen who installed the table were courteous and able to work both diligently and at speed.  My husband was away at the time, and the guys did not mind explaining each step of the process as I clicked away with the camera so as to create a blog.  You could tell they took great pride in their work and in the brand they represented.  I especially loved seeing the machine cut slate laid in place and, before the felt was laid down, filler applied to even the smallest nick to ensure that nothing affected the roll of the ball.  I was fascinated to learn that all installations, whether private, public or for championships, are completed with such attention to detail.  

We are over the moon with our 4.5 x 9 foot black mahogany club table.  It is a beautiful piece of furniture as well as playing like a dream and we look forward to honing our skills on it over years to come.

Thank you again for all your help.  We now just need to continue to practice - weeks on and we are still coming to grips with the difference in felt, ball size and pocket size!

I wanted to thank you and the team at Riley for providing such outstanding service. I have to admit that I was a little nervous having a full size table shipped from the UK to Virginia but you made the logistics so very easy and Leighton also did a magnificent job of installation. The finished table looks fabulous and we are simply delighted with it.

You have been wonderful to work with and I have no hesitation in recommending Riley to any potential buyer.

Nostalgia played a big part in my decision to incorporate the design of a snooker room into our new house - my Dad and I enjoyed playing snooker together when I was a youngster, and I wanted to share that same experience with my own son.

Having made the decision to have a full size snooker table, the follow-on choice of a Riley table was quite simple. Of course the technical aspects of the table construction needed to be right, but the aesthetics of such a large statement piece of furniture in our new home also mattered. My expectations were high, but the reality is even better. The beauty of the wood in our table and the way it interacts with its surrounds are exactly what I hoped for. Not only that, but my experience of dealing with the team at Riley was first-class and while I initially wondered how a UK company was going to work out how to install our table in Australia, the process was surprisingly smooth from start to finish.

Having said all that, clearly my eyes were much better when I was younger than they are now, and those long shots are challenging. I'd better practice some more to make sure my son doesn't beat me too easily.